Reminder messages are SMS* or emails sent to customers to remember them of the upcoming appointment. It is up to the customer to receive or not the reminder by SMS or email.

SMS/Email reminders are not sent between 10pm and 6am.

To activate this feature:

  1. Go to My Business tab

  2. Access the “Booking Rules” section

  3. In the section "Reminder Delay", set up the delay you want, and click on Save.

For example, if you decide to set up a 24 hour delay; it means that your clients will receive their reminders 24 hours before their appointment.

⚠️Note

When the Reminder Delay is changed, its value will only be applied to new appointments. To update the reminder of a previously booked appointment, it is necessary to update its date and time. Scheduled group events will keep their original delay at the time of booking. Their delay will be applied to all related reservations.

If you wish to send an additional reminder to your clients prior to their appointment, consult the article How to Enable Additional Reminder.

*SMS option needs to be activated on the account.

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