How to submit a ticket
*Note: To be able to submit a ticket, you must first be given access to the Customer Portal. To obtain access, contact your Booxi Customer Success Account Manager.
To submit a support ticket, follow these steps:
Navigate to support.booxi.com
Click "Tickets"
Login to your Customer Portal account
Click "Submit a Ticket"
Fill out the mandatory fields
When complete, click "Submit"
You may view your existing tickets at any time. Tickets you created are found under "My view", whereas tickets your colleagues created are found under "Organization view".
Ticket types
Type | Definition | Examples |
Product question | A question about how the product works or how to use a feature. | •"What's the best way to setup Booxi based on my business' use case?" •"How to setup the widget such that only specific services are displayed?" |
Anomaly report | A report of system behavior that contradicts how the product is supposed to work — something is broken, incorrect, or malfunctioning. | • Booking widget is not loading • Staff are unable to create appointments • Users are unable to log in • Notifications not being sent or received • Integration returning errors |
Configuration request | A request to set up, modify, or update your account or system configuration. | • Enabling a webhook • Activating a setting not available in the application • Updating user email addresses • Importing stores or staff data • Increasing the personnel limit for your store |
Feature request | A request for new or changed product functionality. | • "I want Booxi to integrate with {tool}." • "I want to add a custom field to the booking widget." |
Account & Billing | A request related to your contract, plan, or account billing. | • Invoice or payment questions • Plan change or upgrade • Adding a store or user license |
Other | Any request that doesn't fit the categories above. | — |