Dealing with time zones can be confusing; here's everything you need to know about time zones in Booxi.
To understand time zones, familiarize yourself with these 2 terms that will be referenced throughout this article:
Store time zone: the time zone associated with your store.
Device time zone: the time zone of the device the user is accessing Booxi with (e.g. a computer, phone or tablet)
Each Booxi store has an associated time zone.
For stores that are linked to a Head Office account:
By default, such stores inherit the Head Office store template's time zone; however, this can be changed from the Head Office account ("My Stores" tab > {select a store} > Store details)
For stores that are NOT linked to a Head Office account:
The store time zone will be based on the country associated with your business address, which is chosen during the creation of your account, as shown below:
Once your store is created, you won't be able to change its time zone manually. To do so, contact your Booxi representative.
The booking date/times shown in your account reflect your device time zone.
This means that booking date/times will automatically adjust for the difference between your device timezone and the device timezone of the user who created the booking. For example:
A user whose device timezone is Canada/Toronto EST (UTC−05:00) creates an appointment for 9:00 AM.
Your device timezone is Vancouver/Canada PST (UTC−08:00).
Result: in your calendar tab, the appointment is at 6:00 AM.
We strongly recommend matching your device time zone and the store time zone to avoid any confusion.
The time slots shown to your clients when booking online reflect the store time zone; this means that the bookings they request are also based on the store time zone. For example:
Your store time zone is set to Canada/Toronto EST (UTC−05:00). Your client's device timezone is set to Canada/Vancouver PST (UTC−08:00). The client choose the 9:00-10:00 AM time slot: the appointment is created for 9:00-10:00 AM EST.
For services that are offered via videoconference or phone, clients whose device timezone is different than the store's will be able to choose to display the date/time according to their device time zone or the store's; this is only applicable when modifying the booking.
Dates/times included in client booking confirmation and reminder emails/SMS are based on the store time zone.
These emails will include an ICS event at the top of the window which will display the time according to the client's mailbox (e.g. Gmail, Outlook) time zone. The client can then add the event to their calendar application.
The times shown to the client in the tracking page reflect the store time zone.
If you edit a store time zone, note that bookings, time slots, schedule reminders and tasks will NOT be adjusted to the new time zone, which may lead to confusion and wrong times.
For example:
Your store time zone is set to Canada/Toronto EST (UTC−05:00). You have an appointment for Monday, January 10 at 9:00 AM EST. Then, you edit your store time zone to be Canada/Vancouver PST (UTC−08:00). The appointment will now be considered as Monday, January 10 at 9:00 AM PST; in other words, it will be moved 3 hours later.