You can choose to approve your appointment request manually or automatically. 

1- Go on my business tab
2- Choose Booking Rules
3- Select your Appointment Approval Modes 

Approve manually an appointment request

When you have an appointment request, it will appear as an alert on your booxi's interface. Your appointment will appear in yellow until you accept it. 

If you have an automatic dispatch of personnel, you have to confirm or decline your appointment.
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If you choose the display time with no automatic dispatch, you will have to Assign Appointment to a personnel.
Once you have selected the personnel, click on “Save” to validate the appointment.