What are Booxi alerts
Booxi alerts are in-app notifications triggered by Booxi and accessible from your back-office (web) and the Booxi Mobile app. The alerts inform you of specific events that you need to be aware of or that require your action (e.g. appointment confirmation).
Alerts are sent for appointments and group reservations only.
How to access Booxi alerts
Booxi alerts are available from your back-office (web) and the Booxi Mobile app.
Access the alerts from the bell icon on the upper right side of your web back-office.
When you receive an alert, it will appear as a red bell with the number of alerts.
If there are currently no alerts, the bell icon will be greyed out.
2. Click the bell icon to access the alert panel.
3. By default, alerts associated with your profile will be displayed.
Based on your user access rights:
You can view other staff members' alerts by clicking on their profile picture, as shown below:
2. You can also display the alerts of all staff members.
After having read the alert, perform the required action or click “Got It” to remove it from the panel.
The “Remind me later” option reminds you about the alert 1 hour later.
List of Booxi alerts
📱 The alerts on the Mobile App are the same as the ones available on the Booxi back-office (web).
Appointments alerts
Appointment Approved Automatically
Sent when an appointment booked online by a client has been approved automatically based on a merchant’s booking rules and is set to take place within the next 24 hours.
Recipient: personnel assigned to the appointment.
Appointment Approved by the Client
Sent when an appointment requiring client confirmation and taking place within the next 24 hours has been confirmed by the client.
Recipient: personnel assigned to the appointment.
Appointment Cancelled
Sent when a client cancels an appointment; no time constraint applied.
Recipient: personnel assigned to the appointment.
Appointment Approval Required
Sent when a client books online and the appointment must be manually approved by the personnel assigned to the appointment.
Recipient: personnel assigned to the appointment.
Appointment To Dispatch
Sent when an appointment is booked without selecting a staff and requires personnel dispatch.
Recipient: account owner.
Appointment Scheduled
Sent when a client books an appointment online whose time needs to be confirmed by its assigned personnel.
Recipient: personnel assigned to the appointment.
Appointment Rescheduled
Sent when a client modifies an appointment and the change must be approved by its assigned personnel.
Recipient: personnel assigned to the appointment.
Appointment Completed
Sent when an appointment is automatically completed.
Recipient: personnel assigned to the appointment.
Reservation alerts
Reservation unpaid
Sent when the online payment delay expires after a group event is booked.
Recipient: personnel assigned to the appointment.
Reservation cancelled
Sent when a client cancels a reservation.
Recipient: personnel assigned to the appointment.