What Are Booxi Standard SMS?
Booxi standard SMS are transactional SMS messages sent out to clients, attendees and personnel. Booxi standard SMS can be activated upon request and do not require any configuration or setup from you. For more information concerning Booxi standard SMS and its pricing, contact your Booxi representative.
It is possible to deactivate all Booxi standard SMS to send customized SMS from any marketing platform. Consult our Event API webhook article for more information.
"Can standard SMS be customized?"
Standard SMS cannot be customized. However, custom SMS messages can be sent directly to clients from the Back Office.
Client SMS Notifications (appointment)
This section lists all supported SMS notifications sent out to clients for bookings of type "Appointment" along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
Status | Sample |
Reminder Sent when it is time to remind the client of their appointment.
Required Settings The client opted to be notified by SMS at the time of booking. If the appointment was created by a staff member in a calendar, the option “Send SMS reminder” was selected. |
|
Additional Reminder Sent when it is time to remind the client of their appointment for a second time. The content of this SMS is the same as the first reminder.
Required Settings The client opted to be notified by SMS at the time of booking. If the appointment was created by a staff member in a calendar, the option “Send SMS reminder” was selected. |
|
Appointment Completed Sent when an appointment is completed.
Required Settings The following conditions must be met for this notification to be sent:
|
|
Client SMS Notifications (group reservation)
Status | Sample |
Reminder Sent when it is time to remind the client of their group event.
Required Settings The client opted to be notified by SMS at the time of booking. If the appointment was created by a staff member in a calendar, the option “Send SMS reminder” was selected. |
|
Additional Reminder Sent when it is time to remind the client of their group event for a second time. The content of this SMS is the same as the first reminder.
Required Settings The client opted to be notified by SMS at the time of booking. If the appointment was created by a staff member in a calendar, the option “Send SMS reminder” was selected. |
|
Attendee SMS notifications (group reservation)
This section lists all supported SMS notifications sent to attendees for bookings of type "Group reservation", along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
There is an option on the Booking Widget and the Back Office to not send messages to attendees, preventing all transactional emails to be sent to them.
Status & Description | Sample |
Reminder This notification is sent when it is time to remind the attendee of their reservation.
Required Settings
The client must have opted to be notified by SMS at the time of the booking. | |
Additional Reminder This notification is sent when it is time to remind the attendee, one more time, of their reservation. Required Settings
The client must have opted to be notified by SMS at the time of the booking. | |
Client Custom Message This notification is sent when a custom message is drafted using the “Notify Client” feature in the Back Office. *Note: The "Notify Client" feature must be activated as part of your subscription; contact your Booxi representative to do so. |
Personnel SMS notifications (appointment)
This section lists all supported SMS notifications sent to personnel for bookings of type "Appointment", along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
Status & Description | Sample |
Daily Schedule Reminder This notification contains a daily summary of all bookings associated with a staff member. |
Personnel SMS notifications (group reservation)
This section lists all supported SMS notifications sent out to personnel for bookings of type "Group reservation", along with a corresponding SMS sample. Specific settings might be required to trigger some notifications.
Status & Description | Sample |
Daily Schedule Reminder This notification contains a daily summary of all bookings associated with a staff member. |
Miscellaneous SMS Notifications
Status | Sample |
Client Custom Message Sent to a client when a custom message is drafted using the “Notify Client” feature in the Back Office.
*Note: Both the SMS and the "Notify Client" features must be activated as part of your subscription; contact your Booxi representative to do so. |
|
Daily Schedule Reminder This notification contains a daily summary of all bookings associated with a staff member. If there are no bookings, no daily schedule will be sent.
Required Settings The following conditions must be met for this notification to be sent:
*Note: No daily schedule reminders are sent out on days with no business open hours even if bookings are planned for that day. |
|
Notifications are not sent between 10 PM - 6 AM (store local time). Notifications scheduled during that interval will be postponed and sent out from 06:00 onwards.
*Note: due to local legislations, SMS messages cannot be delivered in the following countries:
Ghana
Morocco
Niger
Oman
Philippines
Saudi Arabia
Senegal
Singapore
Zimbabwe