To better understand your clients and their needs, it is helpful to understand their booking experience.
Joining the queue: Booking widget
To learn how to implement the booking widget for queue services, see here.
The client opens the booking widget.
The client selects a category, then a service.
The client is shown their position in the queue, along with the estimated service time and estimated wait time*.
*Note: what your clients see depends on your settings in My Business > Booking Rules:
Show Estimated Wait Time
Show Client Position
If both options are turned off, the queue details page is skipped—clients go directly from service selection to entering their details (i.e. from step 2 to 4).
The client enters their contact information, chooses whether to receive an appointment reminder and if so, whether by email and/or SMS.
The client decides whether to agree with the presented consents (i.e. terms and conditions); if so, they confirm their appointment.
The client is sent an appointment confirmation via email and/or SMS (depending on decision in step 4); see below for reference.
Notifications: emails/SMS
Here's an example of a queue confirmation email:
For the full list of client queue notifications, see here.
Tracking page
All queue emails/SMS contain a link to the tracking page, which displays updated queue information, including:
The queue date (*note: this will always be the current date, since queue appointments can only be booked the day of)
The estimated wait time
The client's current position in the queue
The name of the service and its price
The store address
What the tracking page looks like:
The tracking page also includes an option to leave the queue.