In Booxi, language settings are referenced in different places. Therefore, it’s important to know the difference between these settings and how they affect your account and your clients.
Application language
This is the language in which the application will be presented to you, the user; see here for a list of the languages Booxi supports.
This can be changed at any time by clicking the language button at the top right of the screen as shown below:
Translation language(s)
These are the languages that your business-specific content (e.g. services) will be displayed in, which will be visible to your clients in the booking widget, on your booking page, in emails and SMS messages. To access this setting, go to My Business > Booking rules > Languages, as shown below:
This setting exists so that you can provide your own translations for certain terms (see below), instead of the system automatically translating them for you.
To access it, click the globe icon shown below:
Terms that can be translated include:
In Business details:
Website Link
Description
Legal Terms Web Link
Privacy Policy Web Link
In Business booking rules:
Custom Booking Policy Text
Custom Payment Policy Text
Custom thank you message
Enable invoices and receipts
In Personnel Details:
Position
Biography
In Personnel booking rules:
Enable invoices and receipts
In Services tab:
Service category
In Service details:
Service Name
Instructions
Survey
Description
In Service booking rules:
Custom Booking Policy Text
Custom Payment Policy Text
In Resource details
Resource Name
Example: your chosen translation languages are English, French and Spanish; your default language is English.
You have a service called “Haircut” (this is what’s displayed in your default language).
In French, you choose to name the service “Coupe de cheveux”
In Spanish, you choose to name the service “Corte de pelo”.
This is what the client sees when he opens the booking widget with the language set to Spanish:
Preferred personnel language
This determines the language of the transactional emails (i.e. booking confirmations, modifications and cancellations) sent to the chosen staff member.
Staff members who have access to their own Booxi account will be able to edit this setting. To edit this value, go to the "Personnel" tab > {select a staff profile} > Personnel Details > Preferred Language
Client preferred language
This determines the language of all communications (e.g. booking confirmations, reminders, modifications, etc.) sent to the chosen client.
To edit this, go to the "Clients" tab > {select a client} > Client details > Preferred Language.
Q: "What determines the preferred language of new clients?"
If the client was created by a staff member in Booxi (either directly in the 'Clients' tab or by means of a booking), their preferred language will be set to your business' default language (see "My Business" tab > Booking rules > Languages).
If the client was created as a result of them booking an appointment through the widget, their preferred language will be set to the language in which the widget was presented to them at the time of booking. See here to understand what determines the widget's language.
In all cases, you can always adjust the client's preferred language in their profile.