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Platform overview
Updated over a month ago

Booxi is a booking platform designed to boost sales and client engagement through the booking of appointments and group events. Our overarching purpose is to make commerce more human, by allowing you to create and foster genuine relationships with your clients.

How it works

Booxi allows you to create and manage incoming appointment requests from clients and dispatch them to appropriate staff members.

In Booxi, you create services that can be made available on your Booxi page and/or your website for your clients to book.

Your clients will book your services (on desktop, phone or tablet) by interacting with our booking widget, which you can configure to your liking. See here for an overview of the client booking experience.

Your clients' bookings will be displayed in your Calendar tab. You can choose for bookings to be automatically approved or require manual approval.

Booxi is available on desktop, phone and tablet. See here for the list of countries, regions and languages Booxi supports.

Here is a short list of things you can do in Booxi:

  • Create and manage services

  • Manage bookings initiated by your clients or staff

  • Manage resources (e.g. equipment, rooms, etc.) for use in bookings

  • Manage the availability and schedule of your staff and resources

  • Customize the booking experience based on your needs and preferences

  • Configure rules and settings based on your business needs

  • Create and send invoices/receipts to your clients

  • Capture and track online payment

    • *Note: some options require an integration with Stripe or Square

  • Directly communicate to your clients through SMS and/or emails

Booxi’s main components

  • Back Office: main platform where all the core business functions are performed

  • Head office: administrative platform, mainly used for configuring account settings and pushing bulk updates to stores (only available for "Premium" and "Enterprise" plans)

  • Booking widget: interface used by clients to book services, can be added to your website.

  • Mobile app (iOS, Android): the Back Office platform available on mobile

    • *Note: the functionality is limited compared to the desktop application

  • Check-in mobile app (iOS, Android): mobile application used to register and track group event attendance (optional)

  • Tracking page: page (linked in client emails) containing booking details and information. Clients can modify and/or cancel bookings (depending on settings) from this page.

Your service offer

Booxi supports 2 types of services:

1- Appointment: service appointment for 1 or more person(s) (e.g. haircut, manicure, consultation, fitting, etc.); can be assigned a resource (optional)

Useful links:

2- Group event: group events (e.g. workshops, trainings, product demonstrations, group activities, etc.) accommodating up to 1000 participants.

Useful links:

Appointments and group events can be offered in-person (i.e. at your store), at home, by videoconference or by phone. When booking, clients can select one or multiple services.

To understand which service types to offer and how to configure them based on your business, consult the use cases section.

Booxi configuration and settings

Booxi has many settings and rules which enable you to set up your business the way you want.

Performance tracking

Track business performance using Booxi’s reports.

Booxi’s integrations

    • Accept online payments quickly, easily, and securely with Stripe.

    • Accept online payments quickly, easily, and securely with Square.

    • Manage in-store payment for online booking. Manually create or automatically trigger the creation of sales in Lightspeed from Booxi.

Other integrations are available. For more info, contact your Booxi representative.

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