Once you've completed an appointment with your customer you can complete it manually or complete it automatically in Booxi.
If you activated the Thank You message feature, the message will be sent once the appointment has been marked as completed.
⏱ “Thank you" messages are not sent between 10pm and 6am.
Manually complete an appointment
Go to the Calendar tab
Select the appointment you want to complete
Right-click on it and select the option Complete
The appointment becomes grey and you're done!
If you activated the automated appointment recall, you will be requested to set it up. See “How to activate automated recall reminders” for more information.
Ask Booxi to automatically complete the appointment
Go to My Business tab
Click on Booking Rules
Scroll down and activate the option "Complete Appointment", it becomes blue
Set up the Delay before automatic completion and click on Save
For example, if you choose 3 hours, all your appointments will be automatically completed 3 hours after the end of the appointment time.
Note : group session will be automatically completed after a certain delay even if the option is disabled in the business rules.
The delay before automatic completion for group sessions will be the one mentioned in the booking rules. In the example below, it will be automatically completed 3 hours after the end of the group session.
Reopen a completed appointment
You can reopen a completed appointment at any time
Go on the Calendar tab
Select the appointment you want to reopen
Right-click on it and select the option Reopen
The appointment becomes green again and you're done!
💬 If a Thank You message has been set up, it has been sent when completing the appointment and it cannot be recalled.
Consult this article to mark an appointment as a No-Show!