See here for complete queueing guides and overview.
In the mobile app, you can create and manage queue entries as easily as on desktop. Here is all the relevant information related to the queueing functionality on mobile.
Create/configure your queue
To create (i.e. open) your daily queue, simply click the "Create queue" button. Then, enter the required information (see How to create/configure a queue for info).
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Create a queue entry
To create a queue entry, follow these steps, then enter the required information (see How to add a client to a queue for info).
Step 1: Click the create icon in the top-right section of the screen. | Step 2: Click the create icon. |
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When adding a client to the queue, their position, their estimated wait time and estimated service time are displayed.
Adding multiple services
You may add multiple services to a queue entry. To do so, simply click the "+" icon in the top right of the window.
You may add any other queue services, including the same one multiple times. In this window, you may search by service name.
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The queue entry will display the total amount of services.
Perform queue actions
You may perform the following actions:
Edit a queue entry
Cancel a queue entry
Assign personnel
Unassign personnel
Complete a queue entry
Move a client to the top of the queue
*Note: the actions you can perform depend on the current status of the entry. For more info, see Queue actions.
Assigning personnel, resources
When assigning a staff member to a queue entry, staff members will be grouped into 3 sections:
Available
Unavailable
Other
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For additional info, see How to assign a Staff member to a queue booking.
If the service associated to the queue entry requires the use of a resource (i.e. at least one resource is assigned to it), you will need to select one when assigning a staff member. Resources are grouped by availability.
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For additional info, see Queue resources for details on how resources work with queue entries.
View/Search queue entries
View all queue entries | Search for entries |
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You may perform a search using the following fields:
Client first/last name
Staff first/last name
Service name
Booking ID
Entries are sorted by status priority: Client Arrived → Waiting → Confirmed → In Progress → No Show → Cancelled → Completed.
Each queue entry contains the following information:
Status of the entry
Client name
Client current position [Only if entry is "Waiting"]
Service name
Scheduled duration of the service
Staff Name [Only if entry is "In Progress"]
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Filter queue entries by service, staff and/or status
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The personnel filter only displays staff members configured for today's queue.
The service filter only displays services of type "Queue".
When multiple filters are active, results must match all of them.
The filter icon will marked when at least one filter is applied.
Filter settings are kept until changed. To reset, click "Clear".
View queue statistics
Queue staff notifications
As a staff member, you may receive queue notifications. Example notification:
