This feature allows you to hide the identity of staff members assigned to services of type "Group reservation" from the Back Office for a single store or from the Head Office for a group of stores.
Functionalities
This setting can be configured per group service from both the Back Office and Head Office.
From the Head Office, service configurations can be pushed to a selected group of stores when updating services to store.
Staff with management roles can view and edit the related setting (i.e. “Display personnel to client”).
Staff without management roles can see the option “Display personnel to client” in read-only mode.
From a client perspective, staff identity will not appear in the Booking Widget, confirmation emails and SMS messages as well as the Tracking Page when this feature is activated, except in the staff selection screen when staff are assigned to a service group.
Limitations
Only staff with management roles (Manager, Supervisor and Admin) can activate/deactivate this feature.
This feature only applies to group services.
Information passed to webhook or returned by API calls isn’t impacted.
For group services with staff assigned and with staff selection enabled, we recommend NOT activating this feature.
Hiding staff identity is a live feature. As soon as it is activated, staff names will no longer appear in the Booking Widget and the Tracking Page. However, it does not affect emails and SMS that were generated prior to its activation.
Back Office
Activation/Deactivation for a single store
Staff identity can be hidden/shown with the use of a checkbox under "Service details" of a target service. The feature can be activated/deactivated by staff with management roles only. To find the feature, go to the "Services" tab > {select a service} > Service details, then check the box under "Personnel".
Head Office
Activation/Deactivation for Multiple Stores
To activate or deactivate this feature for multiple stores, follow the below steps:
1- Update services
Check or uncheck the box found under a service’s details.
From the service tab, select any group service and click on service details ①.
Scroll down to the section named “Personnel” and check or uncheck the box ②.
Save your changes.
2- Push the update to target store(s)
Once a service has been updated, click the option menu (⋮) and select “Update Service to Stores”. Expand the section named “Service Details” ③ and scroll down to “Personnel” ④. Check or uncheck its associated box and click on “Update” ⑤.
Service Details | Personnel |
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