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How to block client from booking online?
How to block client from booking online?

You can prevent and block a client from booking online.

Updated over a week ago

You can prevent specific clients from booking appointments, make reservations or rentals with you. For each client record there is status Active or Blocked.

Each client record you keep in Booxi has a status set to Active by default, which you can change to Blocked in order to prevent that client from booking online with you.

How to block a client?

 You can easily block and unblock any client from the client record in Booxi. 

  1. Go to the Clients tab

  2. Find and select a client from your client list

  3. Click on the green Active status and select Blocked

Blocked status will appear as the new status in grey.

⚠️Once a client is blocked, he will not be able to book online as long as Booxi can recognize the client by a combination of name and phone number or name and email. 

The client will then receive a booking error message asking to contact you to complete his booking.

To set the client to Active again, simply repeat the same steps and turn it back to the green Active status, the client will be able to book online again.

Get notified that a client is blocked when he calls to book again

If you book an appointment in-person or over the phone with a blocked client, you will be notified by a little no-way red icon when you would like to fill in the appointment, reservation or rental form.


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