If you can't edit services, it may be due to the following reasons:
You do not have the necessary permissions. To edit services, you must have either Admin or Supervisor access. Your access role can be found in the "Personnel summary" section of a staff profile, as shown here:
[Applies only to services created from Head Office templates] The service's store edit control setting is set to "Store cannot edit" or "Store can edit with limitations".
If the service was created from the Head Office (i.e. from a service template), its edit permissions are determined by its "Store edit control" setting found in the Head Office. To access this setting, you must be a Head Office account user. Go to the Services tab > Service details > Store Edit Control.
If the setting is set to "Store cannot edit", the service cannot be edited.
If the setting is set to "Store can edit with limitations", Admins and Supervisors may edit service elements but not the service name, category, description and the survey; also, they cannot delete services.