Frequently asked questions
21 articles
"Why do I get a 404 error on my booking page?"404 error booking page troubleshooting
"What determines the booking interval shown to clients in the booking widget?"It depends on your online personnel selection mode and time selection mode (if applicable)
"My customers say they aren't receiving booking notifications (emails/SMS). Why?"Possible causes for emails/SMS not being received.
"Can I import my client list into Booxi?"
"The booking widget shows no availability. Why?"
"My service is not visible on my Booxi booking page. Why?"Service is listed as "Offline"
"My staff member does not appear in the list of personnel offered. Why?"Either because the staff member is not assigned to the service or the member's online booking setting is disabled
"All date/time slots are greyed-out in my booking widget. Why?"Conflict with the "Limit time before" and "Limit time in advance" settings
"No time slots are shown for my group events. Why?"
"I want clients to choose time slots when booking online, but they're asked to submit availabilities. Why?"
"My service cannot be booked. Why?"The "Enable online booking" setting is disabled for your service or your business
"What is the difference between 'Display time slots with automatic dispatch' and 'Display time slots with automatic dispatch (resource)'?"
"How to change the language of my booking widget?"
"Can I refund my clients in Booxi?"No, but you can generate a refund invoice and send it to the client.
"What's the difference between the personnel email and the user access email?"
"How do service and business booking rules interact?"
"I can't login."
"Can I accept online payments with Booxi?"
"My Lightspeed integration is not working anymore. Why?"Potential cause: outdated domain
Understanding Offline and Online statuses
"How do I access my booking page"?