Business and service booking rules have many of the same settings. This is intended; some settings are present in both to allow you to either set them globally at the business level (which applies to all services) or individually at the service level.
Here are the settings present in both:
Enable Online Booking
Enable additional reminder
Additional reminder delay
Cancellation and Modification by client
Cancellation and Modification Allowance Delay
Custom Cancellation Policy Text
Custom Payment Policy Text
Limit time before
Limit time in advance
As a general rule, the service’s booking rule has priority over the business' booking rule. This means that if a setting is activated at the business level and service level, the service's setting will apply. Outcomes include:
Business: ON, Service: ON
Result: service setting will apply.
Business: ON, Service: OFF
Result: business setting will apply.
Business: OFF, Service: ON
Result: service setting will apply.
Business: OFF, Service: OFF
Result: no setting will apply.
*Note: for settings that require text input (e.g. "Custom Cancellation Policy Text"), leaving the field blank is considered as OFF. Outcomes include:
Business: filled, Service: filled
Result: service's text will be shown.
Business: filled, Service: blank
Result: business' text will be shown.
Business: blank Service: filled
Result: service's text will be shown.
Business: blank, Service: blank
Result: default policy text will be shown.
*Exception: the business "Enable online booking" setting will ALWAYS HAVE PRIORITY OVER the service's setting. This is meant as a quick way to disable online booking for your entire store without having to change the setting for each service.
For Head Office users:
Service booking rules at the store level can be changed from the Head Office (i.e. by updating the service template).